FAQs
Q: Do the hoodies run large or small?
A: Thin hoodies run small, size up if you prefer a baggie fit. Thick hoodies are true to size, go with your regular size.
Q: What's the difference between thin and thick hoodies?
A: Thin hoodies are made with great quality french terry material. They are best for layering or wearing in the Spring. Thick hoodies are made with fluffy velvet material so they are heavy and great for the Fall and Winter.
Q: Do you ship international?
A: Yes, apart from the United States, we ship to Canada, Europe, Ghana, Nigeria, and South Africa for now. We will open up to more countries as we grow.
Q: How do I wash the hoodie?
A: Wash with cool or cold water alone or with like colors. You can air dry or dry with low heat. In our experience, the material doesn't really shrink.
Q: How do I wash the pillowcase?
A: Wash alone with cool or cold water. You can air dry or dry with low heat.
Q: I have a question about my order, who should I contact?
A: Please email us directly at info@kinapparel.org
Q: I pre-ordered a hoodie. When will it ship and when can I expect to receive it?
A: Thanks for your pre-order! Due to COVID-19, preordered hoodies will be ready to ship 4 weeks after your order is placed. You can expect it 3-5 business days after shipment.
Q: How do I know what size to order?
A: Our satin lined hoodies are true to size! Each product page has a size charts. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to your favorite clothing items and comparing them to the specifications in our size charts to compare.
Q: How long does shipping usually take?
A: Shipping typically takes 1-2 weeks to ship if we're not backordered. If it's peek season (Sept - Dec) ordered take 1-4 weeks to ship if item is available.
Q: Do u have a return policy?
A: Yes:
https://www.kinapparel.org/pages/return-policy
Q: Can I exchange my hoodie for a different size if it does not fit?
A: No, you can return any unwashed/unaltered hoodie for store credit within 7 days of receiving it. Please check our return policy for more details. https://www.kinapparel.org/pages/return-policy
Q: How much do you charge for shipping?
A: Please check our Shipping Policy: https://www.kinapparel.org/pages/shipping-policy
Q: How do I go about returning an item?
A: Please check our Return Policy:
https://www.kinapparel.org/pages/return-policy
Q: Are you on instagram?
A: Yes! Our handle is @kinapparel_