FAQs
Below are answers to some frequently asked questions. If you have any other questions, please feel free to reach out to us at info@kinapparel.org, and we'd be glad to help!
Please email us directly at info@kinapparel.org.
Thanks for your pre-order! We will ship out your hoodie as soon as we receive our next batch around mid-February. As soon as we receive them, we'll ship out your order and you can expect it in 3-5 business days after shipment.
All of our clothing items have size charts. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to your favorite clothing items and comparing them to the specifications in our size charts to compare.
Shipping typically takes 3-5 business days.
Yes, any unwashed/unaltered items can be returned within 7 days of purchase. Unless it is being returned due to a defect, we will not refund your original shipping costs. We will also not be responsible for return shipping costs.
Yes, you can exchange any unwashed/unaltered hoodie for a different size within 7 days. We are not responsible for return shipping costs. Please email us at info@kinapparel.com if you'd like to exchange.
In the US, shipping costs $4.99 per item ordered. We also offer free shipping for orders over $100.
Please reach out to us directly at info@kinapparel.org.
Yes! You can follow KINapparel on instagram @kinapparel_ and NaturallyPhilo on instagram @naturallyphilo.