Q: Do the hoodies run large or small?

AThin hoodies run small, size up if you prefer a baggie fit. Thick hoodies are true to size, go with your regular size. 

 

Q: What's the difference between thin and thick hoodies?

AThin hoodies are made with great quality french terry material. They are best for layering or wearing in the Spring. Thick hoodies are made with fluffy velvet material so they are heavy and great for the Fall and Winter. 

 

Q: Do you ship international?

A: Yes, apart from the United States, we ship to Canada, Europe, Ghana, Nigeria, and South Africa for now. We will open up to more countries as we grow. 

 

Q: How do I wash the hoodie?

AWash with cool or cold water. You can air dry or dry with regular heat. In our experience, the material doesn't shrink like crazy.

 

Q: I have a question about my order, who should I contact?

A: Please email us directly at info@kinapparel.org

 

QI pre-ordered a hoodie. When will it ship and when can I expect to receive it?

AThanks for your pre-order! Due to COVID-19, preordered hoodies will be ready to ship 4 weeks after your order is placed. You can expect it 3-5 business days after shipment.

 

QHow do I know what size to order?

A: Our satin lined hoodies are true to size! Each product page has a size charts. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to      your favorite clothing items and comparing them to the specifications in our size charts to compare.

  

QHow long does shipping usually take?

A: Priority shipping typically takes 2-4 business days to ship. First class shipping takes 5-7 business days. International orders can take 7-14 days to be delivered.

 

QDo u have a return policy?

AYes: 

https://www.kinapparel.org/pages/return-policy

 

QCan I exchange my hoodie for a different size if it does not fit?

AYes, you can exchange any unwashed/unaltered hoodie for a different size within 7 days of receiving it. Please check our return policy for more details.  https://www.kinapparel.org/pages/return-policy

 

QHow much do you charge for shipping?

A: Please check our Shipping Policy: https://www.kinapparel.org/pages/shipping-policy

 

QHow do I go about returning an item?

APlease check our Return Policy: 

https://www.kinapparel.org/pages/return-policy

 

Q: Are you on instagram?

AYes! Our handle is @kinapparel_ 

https://www.instagram.com/kinapparel_/

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