FAQs
Q: Do the hoodies run large or small?
A: *Hoodies are unisex and fit true to size. We suggest men size up if they want a baggie fit. :)
Q: Do you ship international?
A: Yes, apart from the United States, we ship to Canada, Europe, Ghana, Nigeria, and South Africa for now. We will open up to more countries as we grow.
Q: How do I wash the hoodie?
A: Wash with cool or cold water. You can air dry or dry with regular heat. In our experience, the material doesn't shrink like crazy.
Q: I have a question about my order, who should I contact?
A: Please email us directly at info@kinapparel.org
Q: I pre-ordered a hoodie. When will it ship and when can I expect to receive it?
A: Thanks for your pre-order! Due to COVID-19, preordered hoodies will be ready to ship 4 weeks after your order is placed. You can expect it 3-5 business days after shipment.
Q: How do I know what size to order?
A: Our satin lined hoodies are true to size! Each product page has a size charts. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to your favorite clothing items and comparing them to the specifications in our size charts to compare.
Q: How long does shipping usually take?
A: Priority shipping typically takes 2-4 business days to ship. First class shipping takes 5-7 business days. International orders can take 7-14 days to be delivered.
Q: Do u have a return policy?
A: Yes:
https://www.kinapparel.org/pages/return-policy
Q: Can I exchange my hoodie for a different size if it does not fit?
A: Yes, you can exchange any unwashed/unaltered hoodie for a different size within 7 days. Please check our return policy for more details. https://www.kinapparel.org/pages/return-policy
Q: How much do you charge for shipping?
A: Please check our Shipping Policy: https://www.kinapparel.org/pages/shipping-policy
Q: How do I go about returning an item?
A: Please check our Return Policy:
https://www.kinapparel.org/pages/return-policy
Q: Are you on instagram?
A: Yes! Our handle is @kinapparel_